Lowongan Kerja Jakarta Selatan Untuk Posisi IT Customer Service Manager – Cloud Services (A-104522) di RGF HR Agent Recruitment
RGF HR Agent Recruitment kini sedang membutuhkan staff supaya menduduki peranan IT Customer Service Manager – Cloud Services (A-104522) (Teknologi Informasi & Komunikasi) di RGF HR Agent Recruitment, Jakarta Selatan. Selanjutnya, Serikat Loker infokan keterangan singkat informasi lowongan pekerjaan tersebut.
Info Lowongan Kerja
Jenis Lowongan:
Lulusan atau Workshop Minimal:
About The Company:
- The working venue is in Jakarta Selatan.
- Our client is a Cloud services company. Currently, they are looking for IT Customer Service Manager.
Job Responsibilities:
- Develop and lead a high-performing customer care team to deliver top-notch service that aligns with our company’s standards and customer satisfaction goals.
- Design and implement training programs to equip team members with the necessary skills and knowledge.
- Offer ongoing support and guidance to team members, fostering a culture of excellence and continuous improvement.
- Serve as the primary point of contact for escalations, resolving issues when customers are dissatisfied with the service level, and ensuring timely and effective solutions.
- Monitor performance metrics and implement strategies to maintain or exceed target customer satisfaction scores.
- Collaborate with cross-functional teams to enhance service delivery and address systemic customer service challenges.
- Other tasks as assigned
Job Requirements:
- Minimum of 5 years’ experience in a supervisory or managerial role within IT Service Customer Support, with a strong background in phone, email, and chat support.
- Fluent in Indonesian (native level) and proficient in English (business level).
- Experience support End-point/workstation-based solutions via remote tools such as TeamViewer.
- Experience with Linux and Windows server environments is highly desirable.
- Maximum age is 40 years old.
- A proven track record of commitment and long-term tenure in previous positions (3+ years).
- Demonstrates a high degree of punctuality, accountability, and a readiness to assist team members at any time.
- Thrives in a small company atmosphere, with a genuine enthusiasm for contributing to a cohesive and supportive team.
- Exhibits a strong sense of pride in delivering exceptional customer service and in fostering a positive work environment.
[Only CV in English will be processed]
Pengalaman Karir:
Kesepahaman Lowongan Pekerjaan: Full time
Kompetensi Materi Pekerjaan yang dicari: Teknologi Informasi & Komunikasi
Gaji Pokok nan Insentif
Besaran Gaji Pokok
| Rp 16,666,667 – Rp 25,000,000 | sampai |
*Seandainya nilai gaji kosong, berarti perusahaan atau HeadHunter memiliki niat untuk menjaga kerahasiaan besaran gaji.
Insentif
Info Profil RGF HR Agent Recruitment
RGF HR Agent Recruitment – Jakarta Selatan, merupakan organisasi laba yang bergiat pada sektor Teknologi Informasi & Komunikasi, beraggotakan .
Urutan serta Cara Melamar Loker di RGF HR Agent Recruitment
Apply boleh diselesaikan melalui salah satu dari sejumlah metode, yaitu:
- Melamar melalui surel (email) (*cari alamat surat elektronik (email) di search engine seperti Mozila ataupun sosmed perusahaan contohnya Instagram )
- Melamar segera ke alamat perusahaan atau RGF HR Agent Recruitment, yakni di Jakarta Selatan
- Melamar via tombol di bawah: